Welcome to Rooiya. By accessing or purchasing from our website, social media pages, or any affiliated platforms (collectively referred to as “Services”), you agree to the following Terms of Service. Please read them carefully before using our Services.
1. General Information
Rooiya is a women’s clothing brand that offers aesthetic and premium apparel. These Terms apply to all users, including browsers, customers, and contributors of content.
By using our Services, you agree to comply with these Terms, our Privacy Policy, and all applicable laws.
2. Products and Orders
All our products are designed with care and described as accurately as possible.
Slight variations in color, texture, or pattern may occur due to screen resolution and lighting.
Rooiya reserves the right to refuse or cancel any order at any time for reasons including stock unavailability, pricing errors, or suspected fraudulent activity.
3. Pricing and Payments
All prices listed are in Pakistani Rupees (PKR) unless stated otherwise.
We accept bank transfer only.
Prices and promotions are subject to change without prior notice.
4. Shipping and Delivery
Orders are typically processed within 2–4 business days.
Delivery times may vary based on your location and courier operations.
Rooiya is not responsible for delays caused by courier companies or unforeseen circumstances.
5. Returns and Exchanges
Returns or exchanges are accepted only if the product is unused, unwashed, and returned within 7 days of delivery.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
For return or exchange assistance, please contact us at contact@rooiya.com
or via WhatsApp: +92 305 2872945.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
6. Intellectual Property
All content, including logos, designs, images, and product names, are the property of Rooiya and are protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.
7. Limitation of Liability
Rooiya shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services or products.
8. Privacy
Your privacy matters to us. All personal information collected is handled in accordance with our Privacy Policy.
9. Contact Information
For any questions or concerns regarding these Terms, please reach out to us:
Email: contact@rooiya.com
WhatsApp: +92 305 2872945
